MineralTree’s 7th Annual State of Accounts Payable (AP) report highlights impact of modern payment processes on supply chains; reveals disconnect between buyers and suppliers on ePayments
Boston, MA, September 22, 2022 – MineralTree, a Global Payments (NYSE: GPN) company and Accounts Payable (AP) and payment automation solution provider, today released its seventh annual State of AP report. Notably, MineralTree expanded its research this year to include suppliers, reflecting the growing importance of vendor relationships to businesses in the current environment. With this additional perspective, the 2022 report provides a 360-degree view of the AP and B2B payments market, identifying the most pressing issues for both buyers and suppliers, and their impact across a range of industries.
In 2022, companies accelerated their digitization efforts in an attempt to overcome persistent, pandemic-related operational challenges, including disrupted supply chains, hybrid work, and a challenging employee hiring and retention environment. At the same time, business executives continue to put pressure on financial leaders to pay vendors on time to keep goods and services flowing. As a result, many finance teams are embracing digital tools to optimize their AP operations, streamline payments, and solidify vendor relationships.
In addition to AP’s growing focus on automation and its impact on B2B relationships, this year’s State of AP Report also highlights the growth of ePayments, and the disconnect between buyers and suppliers regarding adoption. Some of the specific themes include:
Macro trends put mounting pressure on AP
While the pandemic caused significant challenges across all business operations, its impact was especially acute in AP because of its strategic role in paying vendors on time and ensuring access to business-critical supplies and resources.
- Nearly 71% of finance leaders stated that their relationships with vendors grew in importance over the past year, compared to 59% in 2021.
- Invoice processing issues and delays (44%), followed by payment delays and/or reconciliation issues (39%), were cited as top challenges stemming from supply chain disruptions.
- A shortage of qualified candidates due to the Great Resignation has increased the pressure on AP teams. More than half (54%) of the finance leaders surveyed expect challenges or delays in hiring quality AP staff this year.
Companies are digitizing AP to increase efficiency, but there’s room for much more
Businesses are accelerating their AP automation efforts to shorten the invoice-to-payment cycle and address vendors’ desire to get paid quickly. At the same time, they are also benefiting from increased staff productivity, reduced processing costs, stronger security, and improved cash flow.
- For the second straight year, AP remains the #1 digitization priority in the back office ahead of AR, expense management, close management, and forecasting.
- 52% of respondents have automated their AP process, up from 32% last year. However, only 16% say they’re fully automated, missing out on critical value in the form of end-to-end efficiency, visibility, and insights.
- Automation is enabling AP teams to do more with less. Of those who have automated AP, nearly two-thirds are processing more invoices and payments with the same sized team (61%), alleviating some of the hiring challenges previously discussed.
ePayment adoption continues to grow as more finance leaders realize its value
Every form of ePayment saw increased usage in 2022 while checks decreased 10 percent from the previous year.
- The number of AP teams that plan to shift more of their spend to ePayments increased from 65% in 2021 to 71% in 2022.
- Virtual cards showed the most significant gains over the past year, from 9% of companies increasing usage in 2021, to 38% this year. ACH saw the next largest gains – from 50% in 2021 to 67% in 2022. International/FX was third (19%), likely due to the need to source new overseas vendors to compensate for supply chain disruptions.
- Vendors are wholeheartedly on board with digital payments – 82% want to receive more electronic payments from their customers
The ‘blame game’ is impeding even broader ePayment adoption
- While both buyers and vendors favor ePayments, they continue to name each other as the biggest obstacle to furthering adoption.
- 57% of finance leaders cited vendor unwillingness to accept ePayments types as the top reason impeding its growth.
Conversely, 63% of vendors identified the primary obstacle to ePayment as being customers not ready to move away from checks.
- Other buyer concerns center around their perception of the time and effort it takes to set up ePayments, including team capacity to contact/enroll vendors (40%). The irony is that finance leaders can easily eliminate this anticipated work by partnering with an AP automation provider that offers managed services, such as vendor enrollment.
“In 2022, AP teams face a number of significant challenges – supply chain disruptions, work-from-home and tight labor markets, and an increasing volume of invoices and vendor inquiries,” said Elizabeth (Elle) Kowal, Chief Operating Officer at MineralTree. “AP automation, combined with managed services, is critical for AP teams trying to do more with less, and stay afloat amid supply chain volatility. Automation handles common AP headaches for understaffed AP teams while elevating productivity, visibility, control, savings – and even earnings. The 2022 State of AP Report uncovers several ways AP teams can address these challenges and quickly increase operational efficiency of their AP operations.”
About the MineralTree State of Accounts Payable (AP) Report
In this 7th edition of the State of AP Report, MineralTree surveyed 912 finance professionals involved in the AP function, and 180 employees at supplier organizations. The research focused on the long-term impact of the pandemic on finance, the progress organizations have made with digital payments and end-to-end AP automation, and their digitization priorities. The report represents a snapshot of where the industry is at a specific point in time, and serves as a valuable benchmark, providing the opportunity for organizations to compare their own practices and digitization plans with the survey group.
Respondents represented a mix of industries and company sizes, with annual revenue ranging from under $1 million to more than $1 billion, with the majority at the $10 -$100 million level. Job levels varied, with the greatest number of respondents holding manager positions, followed by individual contributors, executives, then directors.
MineralTree, a Global Payments (NYSE: GPN) company, provides modern, secure, easy-to-use Accounts Payable (AP) and payment automation solutions to organizations that have a painful number of invoices and payments. By uniting technology and passionate people, we make the process of business payments easy, impactful, and profitable. Our solutions combine ease of use with robust capabilities that drive meaningful insights, transforming the back office into a strategic partner of the corner office. Making you proud of your back office is our purpose. Please visit us at mineraltree.com and follow MineralTree on Twitter @MineralTree, and on LinkedIn and Facebook.
About Global Payments
Global Payments Inc. (NYSE: GPN) is a leading payments technology company delivering innovative software and services to our customers globally. Our technologies, services and team member expertise allow us to provide a broad range of solutions that enable our customers to operate their businesses more efficiently across a variety of channels around the world.
Headquartered in Georgia with approximately 25,000 team members worldwide, Global Payments is a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning over 170 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpayments.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.
Tim Walsh, for MineralTree, Inc.