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MineralTree Employee Spotlight: Madhu Narayan, Product Manager, Payment Systems
“In the time I’ve been at MineralTree, I’ve been lucky enough to work with many teams on countless different projects, and I’ve enjoyed figuring out how to channel my passion into productivity.”
For this month’s Employee Spotlight, we spoke with Madhu Narayan. Madhu joined MineralTree’s implementation team over a year ago, and since then has quickly evolved into a Product Manager for Payment Systems. Not only does Madhu work to positively impact the customer experience day to day, but works cross-functionally with sales, marketing, customer success, and finance to make sure that our product is meeting the needs of our customers.
Hometown: Andover, MA
Alma Mater: Bentley University
Favorite Movie Genre: Fantasy & Sci-Fi
In her own words
How did you find out about MineralTree and why did you join?
I first found out about MineralTree through an online job search. Throughout the entire interview process I was impressed by the fact that everybody I met with was united on our goals and really excited about the company’s market opportunity.
How has MineralTree enabled you to develop skills and move forward in your career?
In the time I’ve been at MineralTree, I’ve been lucky enough to work with many teams on countless different projects, and I’ve enjoyed figuring out how to channel my passion into productivity. Working cross-functionally with internal and external partners is a constant learning process, and it’s fun to understand how to align priorities and efforts in order to work towards our company goals.
In your own words, what do you do at MineralTree?
In my current role as the Product Manager for Payments, I work with our development team on our payment systems to make improvements, increase stability, and enhance our offerings to support our clients and partner financial institutions. The Product team also works with sales, marketing, customer success, and our internal finance team to make sure that the product is meeting the needs of our customers.
What motivates you to wake up and go to work every day?
Knowing that our customers see a lot of value in our product, and that we’re making a real impact in their lives. It sounds cheesy, but being on the implementation team and seeing those lightbulb moments with our customers made me really excited to help them build efficiencies in their day-to-day processes!
Which employee perk that MineralTree offers do you enjoy the most? Why?
Unlimited PTO and our board game nights, which I started with a small group and has quickly become a monthly tradition that we all look forward to! My husband and I love to travel and try to make one big trip abroad a quarter, so the flexibility to be able to do that is amazing, and there’s truly no guilt involved. We also have a slack channel called #pto-photos where everyone shares photos of their own travels!
If you had to describe MineralTree in one word, which word would you choose? Why?
Growing! In the time I’ve been here, we’ve more than doubled the employee count, and our product needs are ever-changing. It’s an exciting place to be, with all the ups and downs that every growing business goes through.
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